Compliments and Complaints
It’s good to hear if we get things right – and we need to know if we can do things better. We welcome your feedback to help us understand customer experiences and improve the way we work.
Please note, our Facebook pages and social media communities are not formal complaints channels. To give a compliment or to make a formal complaint, please use the one of the forms below.
Give feedback about council performance
Complete the form below to provide feedback about Council performance i.e. compliments for excellence, or complaints where a Council service or the behaviour of staff/contractors has not met the expected standard.
Make a complaint about members of the public or businesses
To make a complaint about members of the public, businesses, or the compliance of properties/activities e.g. ongoing noise or dog issues; illegal building work or commercial activity etc. please complete our Report It form.
Make a complaint about an issue requiring maintenance
To report an issue requiring maintenance e.g. road/footpath conditions, water leaks etc. please complete our Report It form (and thanks so much for letting us know – we rely a lot on this info coming in from members of the public, rates don’t cover having staff proactively looking for issues everywhere all the time).